TERMS + CONDITIONS

Please note that Hyde Boutique has a strict 7 day returns policy.

Return requests via the Returns Portal must be made within 7 days of parcel receipt.

We want to make supporting our store as user friendly as possible, and give you the confidence to purchase online. 

If your purchase item is just not right or doesn’t fit properly we are happy to provide a refund, exchange or store credit for full price orders and items. Excludes all discounted, reduced or sale items, either via promotional discount code or price mark down. 

SALE/ DISCOUNT PROMOTIONS 

Items purchased at a discounted price, either via discount code, or a price mark down, are final sale and cannot be returned or exchanged. 

FULL PRICE PURCHASES

Are available for a full refund, minus our $10 restocking fee which will be withheld when your purchase is refunded. If you wish to exchange or receive a store credit the restocking fee will not be charged. 

Discounted (whether by price mark down or with a discount code) items are non-refundable and all sales on discounted items are final. No exchanges, store credits or refunds will be issued. Our online dispatch warehouse address is not publicly available, and thus any sale items sent back to our store will not be processed.

 Any discounted items returned to us will not be processed, and you will need to retrieve these at your cost.

Earrings, Lingerie, Swimwear and beauty and body products can not be returned for hygiene purposes.

In store purchases are non-refundable. 

RETURNS

Please submit a request to return via our Hyde Returns Portal. 

Clear instructions for how to package tour approved return can be found on the above Portal. 

STORE CREDITS + ONLINE GIFT CARDS

Store Credits have no expiration date.
Onine Gift Cards have no expiration date. 

Store Credits and Online Gift Cards are not redeemable for a refund or cash, once issued. 

IMPORTANT INFORMATION

• All exchanges are subject to availability.
• We will withhold $12 for the cost of our shipping of your item to you on refunded purchases if you have paid for shipping.
  
• We will withhold a $10 restocking processing fee on all returned and cancelled items that are refunded. Store credits will not be charged a processing fee, so you’re welcome to request this instead.
• Discounted, promotionally discounted and Sale items are non-refundable. 
• Make sure products are as you received them - unworn, unmarked, unfragranced, and in original packaging with tags. Items will be inspected upon arrival to ensure they are in re-sellable condition.
• Products returned with tags unattached will not be accepted.
  
• International returns on orders over $1000NZD will not be accepted or approved, due to the importation duties and taxes payable by the recipient (Hyde) upon entry back into New Zealand. If an item(s) is sent back to Hyde Boutique and held at customs in New Zealand, the purchaser and or sender of the returned item(s) will be liable for any customs/duties and or taxes payable upon entry into New Zealand.

PRE-ORDER ITEMS

Please note ‘arriving soon, pre-order’ or other items marked with a forward arrival date are 'Pre-Order' items. These cannot be cancelled once your order is placed under any circumstances. These items are not eligible for a refund, but are instead eligible for a store credit or size exchange. 

Your order will be dispatched in one package once the last of any pre-order items in your order, arrive. Therefore, if you have multiple items in your order, one of which is in stock, and you need it asap, you’ll need to order this in a separate order for it to be dispatched immediately.

Items cannot be cancelled, or returned for a refund. A store credit or size exchange can be  requested once your item is received

Hyde reserves the right to amend pre-order dates due to delays.

 

LOST OR MISSIBNG PARCLES

Customers must notify us of any parcel that has not been received within 4 working days of the parcel dispatch date. Unfortunately, we are unable to lodge claims with our courier for items that have been in the courier system for more than 7 days. As a result, if you do not contact us within 5 working days of dispatch, we may be unable to investigate or process claims for lost or missing parcels, and no refund or replacement will be available. It is the customer's responsibly to monitor this.